4:00 AM at Denny’s Restaurant was not the place where I would expect to find elements of Induction. A few items that demonstrated a Recipe for Success included…
1) A new waitress was teaming/shadowing with an experienced server in the middle of the night. The middle of the night is probably the best time to model, provide opportunity to learn, coach and provide feedback for a new employee.
2) Regardless of who “owned” the table, the wait staff worked together to make sure our needs were met. One server directed us to our table and served drinks while the Mentee and her Server Coach took the initial order. Additional wait staff constantly surveyed the area and refilled our drinks.
3) Service/support did not end when the meal was delivered. The Mentee and her Server Coach stopped by AFTER the meal to offer additional assistance.
4) Being There. At then end of the meal, the Mentee and her Server Coach stopped by, smiled, and said “Thanks for coming by, we hope to see you again.” By all means it was us who should had offered them THANKS for being there and providing a friendly experience.
We were quite impressed for a place that is known for the Slam and its 4:00 a.m. Grilled Cheese sandwich.
Showing posts with label training. Show all posts
Showing posts with label training. Show all posts
Saturday, September 23, 2006
Monday, September 11, 2006
Instructional Coach Jedi Master
I was only nine when I first learned the way of the Jedi, and almost thirty years later there seems to be a lot more to learn. As I discovered the Jedi mentoring principles (see below), I wondered if George Lucas participated in HRD’s Induction Site-based Professional Development event.
1) Though some small Force abilities may be instinctive or learned from experience, to become a powerful Jedi you must train. For a student to learn skills at a more advanced level, he/she must be trained by a mentor. Training with a Jedi Knight or Jedi Master is the fastest way to learn and a Jedi trainee may also have multiple mentors in their lives.
2) A Jedi Master is extremely experienced in the ways of the Force. A Jedi Master can function as a teacher or a mentor. A Jedi Knight, although he knows the Force, still has much to learn.
3) When training with a teacher, the student gains the benefits of the experience and insight, which that teacher has to offer. The teacher knows what works and what doesn’t. He/she knows a proven method of learning because he has already been a student. Without a teacher, a Jedi student is at a severe disadvantage.
If you missed Star Wars on the big screen, from September 12 to December 31, the original Star Wars trilogy is available on DVD.
1) Though some small Force abilities may be instinctive or learned from experience, to become a powerful Jedi you must train. For a student to learn skills at a more advanced level, he/she must be trained by a mentor. Training with a Jedi Knight or Jedi Master is the fastest way to learn and a Jedi trainee may also have multiple mentors in their lives.
2) A Jedi Master is extremely experienced in the ways of the Force. A Jedi Master can function as a teacher or a mentor. A Jedi Knight, although he knows the Force, still has much to learn.
3) When training with a teacher, the student gains the benefits of the experience and insight, which that teacher has to offer. The teacher knows what works and what doesn’t. He/she knows a proven method of learning because he has already been a student. Without a teacher, a Jedi student is at a severe disadvantage.
If you missed Star Wars on the big screen, from September 12 to December 31, the original Star Wars trilogy is available on DVD.
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