Tonight’s episode of Chef Ramsay’s Hell’s Kitchen provided an example of assessment and evaluation based on multiple sources of performance data. While two teams competed to complete a dinner service, the Red Team celebrated the win prematurely believing that serving their last ticket first guaranteed victory. All through service the language coming from both kitchens focused on speed and completion while omitting anything related to quality. Well, Ramsay was the only Chef who addressed high expectations. The Blue Team deflated when they heard that the Red Team sent up their last table, yet frowns turned into possibilities as soon as Ramsay mentioned two words…Comment Cards.
The Blue Team while finishing second in the delivery of service had an 83% positive review rate compared to the Red Team’s 81%. Chef Ramsay declared the Blue Team the victor leaving many Chefs realizing that finishing first is not always the best. The competition blinded why these Chefs were even in the kitchen; their purpose is to provide the customer with an excellent dining experience not to beat the other team. They never realized that by focusing on the customer’s needs the victory will always be in reach. I can imagine that during the next competition aspirations will now include quality and thinking about the clients experience then just on beating the other team.
This reminds me of the difference between teaching and learning, one focuses on the teacher while the other on the student. I wonder how many wait to realize that both are important for winning.
Tuesday, July 28, 2009
Saturday, July 11, 2009
Developing Talent
The wrestling business knows how to develop talent.
Growing up I watched World Wrestling Entertainment (WWE) for mindless pleasure in the back and forth battles between good and evil wrestlers. Now my interest is with the backstage news and politics that developed talent that transformed a local promotion into a global business.
As reported from Ewrestling News the experienced wrestlers (Edge, Chris Jericho, Rey Mysterio) are working really hard with the newbies in the business (John Morrison, Dolph Ziggler, Mike Knox). These newbies are being viewed as potential Superstars a change “to the veteran mentality in the past where the opinion of newer talent was that they haven't paid their dues or are missing something important to become a star.”
The relationship between the two groups is grounded in the common goal to provide the customers with a quality product. The mentoring relationship is critical to this success and that of each individual and of the organization. What drives the Superstar to mentor is the recognition of being a locker room leader and is rewarded with television airtime and pay per view opportunities. What is unique in WWE is that worth ethic is evaluated by how well you make your opponent look good during a performance. Can you imagine if our educators were evaluated with the same criteria? This connection will have me looking for similar relationships with our classroom teachers. Just what is the veteran mentality? What will inspire competent and qualified teachers to mentor? Are new educators viewed as potential superstars? Does the success of the team outweigh the success of the individual?
Growing up I watched World Wrestling Entertainment (WWE) for mindless pleasure in the back and forth battles between good and evil wrestlers. Now my interest is with the backstage news and politics that developed talent that transformed a local promotion into a global business.
As reported from Ewrestling News the experienced wrestlers (Edge, Chris Jericho, Rey Mysterio) are working really hard with the newbies in the business (John Morrison, Dolph Ziggler, Mike Knox). These newbies are being viewed as potential Superstars a change “to the veteran mentality in the past where the opinion of newer talent was that they haven't paid their dues or are missing something important to become a star.”
The relationship between the two groups is grounded in the common goal to provide the customers with a quality product. The mentoring relationship is critical to this success and that of each individual and of the organization. What drives the Superstar to mentor is the recognition of being a locker room leader and is rewarded with television airtime and pay per view opportunities. What is unique in WWE is that worth ethic is evaluated by how well you make your opponent look good during a performance. Can you imagine if our educators were evaluated with the same criteria? This connection will have me looking for similar relationships with our classroom teachers. Just what is the veteran mentality? What will inspire competent and qualified teachers to mentor? Are new educators viewed as potential superstars? Does the success of the team outweigh the success of the individual?
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