Training support for Home Depot’s new employees usually came in the form of plumbing, electrical, flooring, hardware, and lightening content. Now it is common to hear professional development terms such as online training, coaching, demonstration, mastery, role-playing, and mentoring.
When looking at developing new employees, Home Depot’s director of learning believes in a balance between online training and on the job training. New knowledge and skill content area comes in the form of online training. The balance of the employees’ professional development comes in the form of job-embedded coaching.
They key to Depot’s training success lies with the combination of coaching and demonstration of mastery of new employee skills. How are knowledge and skills introduced at your work site? How does your coaches add value to the work of your new employees?
Customer needs assistance in hardware!
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